NDIS support workers in Sydney,
people you actually know.
Day-to-day support that fits your life, at home and out in the community, from a small, consistent team you meet before anything starts. No revolving strangers, no silent no-shows, and a roster you can see before the fortnight begins.
Clear next steps after you get in touch. You meet your worker before supports start.
Everyday support, built around your goals
NDIS support work is hands-on, day-to-day help that makes daily life easier and keeps you connected — from personal care and help around the home to community access and building independence. It's delivered by disability support workers and funded from the Core budget in your NDIS plan, tailored to what you want to achieve.
Home & personal care
Help around the home, personal care, routines and the everyday tasks that keep life running — done your way, at your pace.
Community participation
Getting out and staying connected — appointments, shopping, hobbies, sport and social outings, including our weekly Wednesday rec group. More on community participation →
Skills & confidence
Building the skills and confidence to do more for yourself over time — from cooking and budgeting to catching transport and managing your week.
We fixed the reasons people leave providers
The things participants and families tell us they're tired of — we built our support work to do the opposite.
Who's actually walking through your door
Anyone can say "trusted workers". Here's what every Tegrity support worker has before their first shift with you.
Cleared before they start
Every support worker holds a current NDIS Worker Screening Clearance and completes the NDIS Worker Orientation Module. We track expiry dates so an expired clearance does not reach a roster.
Qualified, first-aid current
Workers have current first aid and CPR training, ongoing training and real supervision. We explain any role-specific experience during matching so you can decide whether the worker is right for you.
Covered when life happens
If your worker is away, you hear from us first with a replacement offered from the same small team — someone you've already met wherever possible. Never a silent no-show.
Rates are the NDIS price limits — no premium, no surprises; see our support worker rates. And if you're a great support worker looking for a team that looks after its people, see working with Tegrity.
We deliver support work in our 37 listed Sydney service areas, covering the Inner West, City, Eastern Suburbs, South-West, St George and Sutherland Shire. Check current capacity for your suburb before supports start. We're also a proudly Aboriginal-owned, culturally safe team, and everyone is welcome. Want to understand what community support looks like day-to-day? Read our guide to NDIS community support services →
Support work or support coordination?
People often mix these up. In short: a support worker delivers the hands-on support day to day; a support coordinator sets your plan up and connects the right services.
| Support Work | Support Coordination | |
|---|---|---|
| What it is | The hands-on support delivered day to day. | Help to understand your plan and connect the right services. |
| What it involves | Personal care, daily living, community access and social support. | Finding and setting up providers, service agreements, following through. |
| NDIS budget | Core — Assistance with Daily Life / Assistance with Social and Community Participation. | Capacity Building — Support Coordination. |
| How it's billed | Per hour of support, against your core budget. | Per hour of coordination, against your coordination budget. |
| Who you deal with | The same consistent worker(s) each week. | One named coordinator. |
Still not sure? Read our full plain-English guide to support work vs support coordination. Wondering what a worker is actually responsible for? See support worker duties and the NDIS Code of Conduct. Getting ready for a plan meeting? See preparing for your NDIS plan review and what Capacity Building funding covers.
Capacity building NDIS supports in Sydney — where support work fits
NDIS plans split funding into support categories. Most support work is paid from your Core budget — but the goal behind it is often capacity building: doing more for yourself, more confidently, over time.
The support you use every week
Daily living, personal care and community access — the flexible NDIS funding that pays for the hands-on support this page describes.
The budget for building skills
Your capacity building budget funds supports like Improved Daily Living (therapy), Increased Social and Community Participation, Improved Living Arrangements (help to find and keep a home), employment help and support coordination — each locked to its own category.
Skills built into every shift
Our workers build capacity as they go — cooking, transport, budgeting, routines — so you build confidence and independence without needing a separate program.
Not sure which budget your NDIS funding sits in, or what capacity building means in your plan? See what Capacity Building covers, or call (02) 7265 1558 and we’ll read your plan with you.
Support workers and therapists work best together
Therapy and support work do different jobs in an NDIS plan. Therapists set the strategy. Support workers turn it into everyday practice. You get the best results when both sides talk to each other.
Assessments & strategies
An NDIS OT (occupational therapist) runs functional capacity assessments and builds evidence-based strategies for daily life. Speech therapy builds communication skills. Both are funded from Capacity Building, not Core.
Practice, every week
Your support worker puts those strategies to work in real routines — cooking, transport, communication, community outings — shift after shift. That’s how therapy goals become daily habits.
Trusted referrals, honestly
Tegrity doesn’t deliver therapy. When you need occupational therapy services, speech therapy, physio, psychology or a social worker, we connect you with trusted Sydney providers we already work alongside — and keep your support work steady while they come on board.
Already working with NDIS occupational therapists, speech pathologists or other allied health? Great — tell us their recommendations during matching, and our workers follow them in every shift. Call (02) 7265 1558 and we’ll set it up together.
Support work, answered
What does NDIS support work include?
Support work covers everyday help: daily living and personal care, getting out into the community, social and recreational participation, and building skills and independence. We tailor it to your goals.
What is a disability support worker?
A disability support worker — also called an NDIS support worker — is the person who delivers your hands-on, day-to-day support: personal care, help around the home, getting out into the community, and building independence. At Tegrity you're matched with a small, consistent team, not a rotating roster of strangers.
What's the difference between a support worker and a support coordinator?
A support worker delivers the hands-on, day-to-day support; a support coordinator helps you understand your plan and connect the right services. Support work is funded from your Core budget, coordination from Capacity Building.
How much does NDIS support work cost?
Support work is charged per hour in line with the current NDIS Pricing Arrangements and Price Limits, billed against your Core budget. Evening, weekend and public holiday rates apply as set by the NDIS, and every invoice line maps to a shift you actually received.
Is there a 2 hour minimum for NDIS support work?
The NDIS itself doesn't set a minimum shift length — minimums come from providers, because award conditions for support workers make very short shifts hard to staff. Many providers set a 2-hour minimum for this reason. Tell us what you actually need first: short, regular visits can often be designed into a weekly pattern that works for both you and the worker.
Will I get the same support worker each time?
Yes. You're matched with a small, consistent team you meet before supports start — no revolving strangers. If someone isn't the right fit, we rematch you.
Can I choose my own support worker?
Yes. We match you based on your needs and preferences, you meet your worker before supports start, and if the fit isn't right you can ask for a different worker — no awkward conversations.
How do I find an NDIS support worker in Sydney?
Three common routes: the NDIS Provider Finder for registered providers, platform apps where you vet workers yourself, or calling a provider directly. Whichever you choose, ask to meet the worker before supports start and check their screening. With Tegrity, you tell us your goals and preferences on (02) 7265 1558, we shortlist workers near you, and you meet your worker before the first shift — if the fit isn't right, we rematch you.
What areas in Sydney do you cover for support work?
Looking for NDIS support workers near you? We deliver support work in our 37 listed Sydney service areas, including Redfern, Marrickville, the eastern beaches, South-West, St George and Sutherland Shire. Check the full service-area list and ask us to confirm current capacity.
Can a family member be my paid NDIS support worker?
Generally no — the NDIS only funds family members to deliver paid supports in exceptional circumstances, and it needs NDIA approval first. What most families do instead: keep family support informal, and choose a provider whose workers genuinely fit your family's culture and routine. We've written a full guide on when a family member can be an NDIS support worker — including who counts as family, whether friends can be paid, and how the exceptional-circumstances path actually works.
Can I hire a support worker without NDIS funding?
Yes — you don't need an NDIS plan to engage a support worker privately, and people do it while waiting for NDIS access, after a plan change, or for supports a plan doesn't cover. The same quality checks should apply: screening, insurance, and a worker you've met. Call us on (02) 7265 1558 and we'll tell you straight whether a private arrangement with us makes sense for your situation.
What checks and training do Tegrity support workers have?
Every worker holds a current NDIS Worker Screening Clearance, completes the NDIS Worker Orientation Module, and has current first aid and CPR training. We track expiry dates and provide ongoing training and supervision.
Are Tegrity's support workers registered with the NDIS?
Individual workers aren't registered with the NDIS — providers are. Tegrity Services is a registered NDIS provider (registration no. 4050099017), which means our support workers deliver support under the NDIS Practice Standards and Code of Conduct, with NDIS Worker Screening on every worker. If you're searching for registered or approved NDIS support workers, a registered provider's screened team is what that means in practice.
Should I use a support worker agency or a platform app?
Platforms hand you a marketplace and leave the vetting, backup and admin to you; an agency like Tegrity handles screening, matching, rostering and backup cover, and stays accountable for the quality of every shift. Platforms can suit confident self-managers with time to manage workers directly. If you want one accountable team and a worker you've met before supports start, an agency fits better — we've written an honest agency vs platform comparison, including where platforms win.
Do support workers help with therapy goals?
Yes — in a practical way. Therapists design the program; your support worker helps you practise it between appointments, in your real routines. Workers don’t replace an occupational therapist or speech therapist and don’t deliver therapy — they make the therapy you already receive easier to stick to.
Does Tegrity provide therapy, plan management, SIL or SDA?
No. Tegrity delivers NDIS support work and support coordination only. We don't provide occupational therapy, physiotherapy, psychology or other allied health, plan management, Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA). When you need those supports, we connect you with trusted providers we already work with — so nothing in your plan is left hanging.
Support shaped around you
Our support workers help adults in our listed Sydney service areas with a wide range of needs, using a small, familiar team where possible and subject to current capacity.
- Autism support for adults
- Acquired brain injury (ABI)
- Intellectual disability
- Cerebral palsy
- Complex needs
- Young adults / school leavers
- Down syndrome
- Multiple sclerosis (MS)
- Spinal cord injury
- Epilepsy
- Parkinson’s
- Blind / low vision
- Mental health (psychosocial)
Helpful guides: NDIS providers in Sydney · NDIS questions answered · Agency-managed plans · Agency vs platform · Making friends · Provider not responding · Choosing a provider · NDIS explained · Disability support guide · Choosing a support worker · Switching providers
Who we're right for — and who we're not
No provider suits everyone. Here's the straight answer, so you don't have to spend a phone call finding out.
- You want NDIS support work in Sydney — daily living, personal care or community access — from a small, consistent team you meet before supports start.
- You're done with revolving strangers, silent no-shows or invoices that don't match your plan.
- You want culturally safe support from an Aboriginal-owned provider — and everyone is welcome.
- You, your family member or your coordinator want a clear answer from a person.
- You need therapy — occupational therapy, physiotherapy, psychology or other allied health. We don't deliver therapy, but we work alongside these providers every week and can connect you with ones we trust.
- You're looking for plan management, Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA) — they're not services we offer.
- You want a marketplace platform where you find, vet and manage workers yourself — our honest agency vs platform comparison covers when that's the better choice.
- You're outside Sydney — we only take on participants we can staff well, and we'll say so up front.
Not sure which side you land on? Call (02) 7265 1558 — we'll tell you straight, and if we're not the right fit we'll point you to someone who is.
Go deeper on the support worker role
Plain-English guides on what support workers actually do, how the role compares to other care roles, and how to choose well.
“Whenever I’ve been going through a difficult period, Tegrity have been there. Couldn’t find anyone better.”Shane, Little Bay
NDIS Registered Provider 4050099017 · Aboriginal-owned · Clear next steps
Call (02) 7265 1558 · a real person answers Or start a referral online. It takes 3 minutes.Support that shows up.
Start a referral, or have a yarn with us first. Clear next steps after you get in touch. You meet your worker before anything begins.
Start a referralOr call (02) 7265 1558