What does NDIS support work include?
Support work covers everyday help: daily living and personal care, getting out into the community, social and recreational participation, and building skills and independence. We tailor it to your goals.
What is a disability support worker?
A disability support worker — also called an NDIS support worker — is the person who delivers your hands-on, day-to-day support: personal care, help around the home, getting out into the community, and building independence. At Tegrity you're matched with a small, consistent team, not a rotating roster of strangers.
What's the difference between a support worker and a support coordinator?
A support worker delivers the hands-on, day-to-day support; a support coordinator helps you understand your plan and connect the right services. Support work is funded from your Core budget, coordination from Capacity Building.
How much does NDIS support work cost?
Support work is charged per hour in line with the current NDIS Pricing Arrangements and Price Limits, billed against your Core budget. Evening, weekend and public holiday rates apply as set by the NDIS, and every invoice line maps to a shift you actually received.
Will I get the same support worker each time?
Yes. You're matched with a small, consistent team you meet before supports start — no revolving strangers. If someone isn't the right fit, we rematch you.
Can I choose my own support worker?
Yes. We match you based on your needs and preferences, you meet your worker before supports start, and if the fit isn't right you can ask for a different worker — no awkward conversations.
How do I find an NDIS support worker in Sydney?
Three common routes: the NDIS Provider Finder for registered providers, platform apps where you vet workers yourself, or calling a provider directly. Whichever you choose, ask to meet the worker before supports start and check their screening. With Tegrity, you tell us your goals and preferences on (02) 7265 1558, we shortlist workers near you, and you meet your worker before the first shift — if the fit isn't right, we rematch you.
What areas in Sydney do you cover for support work?
Looking for NDIS support workers near you? We deliver support work across Sydney, with a focus on the Inner West, City and Eastern Suburbs — including Redfern, Marrickville and surrounds.
Can a family member be my paid NDIS support worker?
Generally no — the NDIS only funds family members to deliver paid supports in exceptional circumstances, and it needs NDIA approval first. What most families do instead: keep family support informal, and choose a provider whose workers genuinely fit your family's culture and routine. If you're weighing this up, talk it through with your support coordinator or the NDIA before making plans around it.
What checks and training do Tegrity support workers have?
Every worker holds an NDIS Worker Screening Clearance, a Working With Children Check and a National Police Check before their first shift. Our hiring bar also includes a Certificate III or IV in Individual Support and a current first aid certificate, and we track credential expiry dates so a lapsed check never reaches a roster.
Are Tegrity's support workers registered with the NDIS?
Individual workers aren't registered with the NDIS — providers are. Tegrity Services is a registered NDIS provider (registration no. 4050099017), which means our support workers deliver support under the NDIS Practice Standards and Code of Conduct, with NDIS Worker Screening on every worker. If you're searching for registered or approved NDIS support workers, a registered provider's screened team is what that means in practice.
Should I use a support worker agency or a platform app?
Platforms hand you a marketplace and leave the vetting, backup and admin to you; an agency like Tegrity handles screening, matching, rostering and backup cover, and stays accountable for the quality of every shift. Platforms can suit confident self-managers with time to manage workers directly. If you want one accountable team and a worker you've met before supports start, an agency fits better — we've written an honest agency vs platform comparison, including where platforms win.
Does Tegrity provide therapy, plan management, SIL or SDA?
No. Tegrity delivers NDIS support work and support coordination only. We don't provide occupational therapy, physiotherapy, psychology or other allied health, plan management, Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA). When you need those supports, we connect you with trusted providers we already work with — so nothing in your plan is left hanging.
