How to change NDIS providers —
without a gap in your support.

The four steps to change NDIS providers

1. Check your notice period and fees. Your service agreement should state the notice or cancellation period and any permitted charges. If you do not have a copy, ask the provider for one before setting an end date.
2. Find your new provider before you give notice. Confirm service fit, current capacity and a realistic start date so you can reduce the risk of a support gap. To check Tegrity’s current capacity, call (02) 7265 1558.
3. Follow the provider’s process and give notice in writing. Ask whether the provider has an end-of-service form, then keep a copy of the notice and their confirmation. You do not need to add more personal detail than the process requires.
4. Tell your plan manager or support coordinator and update the relevant portal relationship. The current NDIS changing-provider guide explains the different steps for myplace service bookings and my NDIS provider relationships. Ask who will end the old relationship and set up the new one.

Notice email template — copy and send

If the provider accepts notice by email, adapt this template and keep a copy. Complete any additional form required by the service agreement or provider process.

Subject: Notice to end service agreement — [Your name]

Hi [Provider name],

I am writing to give notice that I would like to end my service agreement,
effective [date — usually today's date + your notice period].

Please confirm you have received this notice and let me know the date
my agreement will formally end.

Thank you,
[Your name]
[NDIS number if you have it handy]

That’s it. You are not required to give a reason. If they push back or ask you to reconsider, you are within your rights to decline.

Can you change NDIS providers at any time?

You can choose to change providers. Follow the notice and end-of-service terms in the current agreement, clear any outstanding invoices and update the relevant provider relationship or service booking. Changing providers does not itself rewrite the participant’s plan. If the plan is NDIA-managed, the new provider must be registered; Tegrity is registered under number 4050099017.

Does it cost anything to change NDIS providers?

Check the service agreement for outstanding invoices, the agreed notice period and any permitted cancellation charges. The NDIS says a fee may apply when the agreed notice is not provided, subject to the Pricing Arrangements and Price Limits. Ask the provider to explain any proposed charge in writing.

Changing NDIS providers after moving house

If you are relocating, tell your plan manager or coordinator your new address and confirm how any service agreements will change. If you are moving to or within Sydney, check our service areas. We cover listed areas in the Inner West, City & East, South-West and St George; start timing depends on capacity, worker fit and your existing notice period.

What Tegrity does to make the switch easy

We help plan transitions from other providers. The main timing risk is a gap between the old provider ending and the new service being ready, so we confirm fit and capacity before recommending that you give notice.

• We agree a realistic start date based on worker fit, capacity and the existing notice period.
• With your consent, we help coordinate the service agreement, relevant provider relationship and plan-manager or coordinator communication.
• Every referral receives a clear written next step and an honest answer about current capacity.
• You meet your worker before supports begin. No strangers at the door.

If you’re thinking about switching NDIS providers in Sydney, send us a referral. We’ll confirm whether we have availability and walk you through the process before you give notice to anyone.