TTegrityServices
Your voice matters

Feedback and complaints

You can tell us what went well, what did not, or what needs to change. You will not lose support or be treated unfairly because you speak up.

You can contact Tegrity yourself or ask someone you trust to help. This can be a family member, friend, nominee, support coordinator or advocate. You do not have to complain to Tegrity before contacting the NDIS Commission.

Talk to Tegrity

Call us and say you want to give feedback or make a complaint. You can ask for help to explain what happened.

Call (02) 7265 1558

Put it in writing

Email what happened, when it happened, who was involved and what outcome you want. Only include information you are comfortable sending by email.

Email feedback

Make it anonymous

You can call without giving your name. Please give enough detail for us to understand the concern. Not knowing who you are may limit how much we can investigate or report back to you.

What happens after you contact us

  1. We confirm that we received your feedback and tell you who is handling it.
  2. We listen to what happened and ask what outcome you want.
  3. We check the relevant records and speak with the people involved. We use a fair process and protect privacy.
  4. We explain what we found, what action we will take and what you can do if you disagree.
  5. We record lessons and use them to improve our services.

If the matter involves immediate safety, we act on the safety concern first.

You can contact the NDIS Commission

The NDIS Quality and Safeguards Commission is independent from Tegrity. Anyone can report a concern about the safety or quality of NDIS supports. You can contact the Commission even if you have not spoken with us first.

For complaints about an NDIS plan, funding decision or NDIA response, contact the NDIA on 1800 800 110.