Mental health support that turns up, and keeps turning up
For people living with psychosocial disability, the thing that helps most is also the thing most providers can't hold steady: the same trusted person, showing up reliably. That consistency is the whole point of how we work.
Who it's for
Our psychosocial support suits NDIS participants whose disability arises from a mental health condition — anxiety, depression, schizophrenia, bipolar, PTSD and others — and who want practical, recovery-focused help with daily living, getting out into the community, and staying connected. We provide support work and support coordination, not clinical therapy — but where you need a psychologist, psychiatrist or recovery-focused allied health, your coordinator connects you to them and works alongside them. New to the term? Read our plain-English guide to psychosocial disability and the NDIS.
How psychosocial support works with us
Consistency matters more here than anywhere. These are the commitments that make support for psychosocial disability actually land.
- The same worker, not a rotating roster. Trust takes time to build and seconds to lose. You meet your worker first, and it's the same small team week after week — so you're never re-explaining a hard day to a stranger.
- Paced to you, not to a clock. Some days are harder than others. Our workers are flexible about what a shift looks like — a walk and a coffee, a hand with the shopping, or just getting out the front door.
- Community connection, gently. Isolation makes psychosocial disability worse. We help you rebuild routine and social contact — including the weekly Wednesday rec group when you're ready, never before.
- Coordination that joins the dots. Where you have clinical supports, our support coordinators keep them working together, and present every provider option in writing.
Questions, answered
Do you provide clinical or mental health treatment?
No — we provide NDIS support work and support coordination, not therapy or clinical treatment. Our support workers help with daily living, community access, routine and social connection. If you need a psychologist, psychiatrist or recovery coach, your coordinator helps you find and connect with them.
Will I have the same support worker each time?
Yes. We match you with a small, consistent team and you meet your worker before the first shift. For psychosocial support especially, that continuity is the point — not a different face each week.
Which areas do you cover?
We provide psychosocial and mental health support across the Inner West and Inner City — Redfern, Waterloo, Newtown, Marrickville, Surry Hills, Erskineville, Alexandria and Dulwich Hill — and South-West Sydney. Call (02) 7265 1558 to check your suburb.
Can I use this if my plan says 'psychosocial disability'?
Yes. If your NDIS plan funds support under Core (assistance with daily living, social and community participation) or Capacity Building, our support work and coordination fit those budgets. We confirm the detail before anything starts.