NDIS psychosocial support in Sydney that turns up, week after week.

Psychosocial disability is the NDIS term for disability that arises from a mental health condition — schizophrenia, bipolar disorder, severe anxiety or depression, PTSD and others. It isn’t the diagnosis itself; it’s the ongoing impact on everyday life: getting out of the house, holding a routine, keeping appointments, staying connected to people. Two people with the same diagnosis can be affected completely differently, which is why the NDIS looks at functional impact rather than labels. Psychosocial disability is also episodic — capacity shifts week to week, and good support flexes with it rather than assuming every Tuesday looks the same. That’s the lens we bring to every participant we support, and it’s why consistency sits at the centre of how we roster. If you’re trying to work out whether the term fits you or someone you support, call (02) 7265 1558 — we’ll talk it through in plain English, no forms first.

Yes. As at 30 June 2025, around 65,300 NDIS participants — about 9% of the Scheme — had a primary psychosocial disability, making it the fourth-largest disability group in the NDIS (AIHW). To be eligible, the impairment must be likely to be permanent — even though the condition itself can be episodic — and it must substantially reduce your capacity for everyday activities. The NDIS funds the disability support around the condition: support workers, community access, capacity building and support coordination, usually from your Core or Capacity Building budgets. Clinical treatment — psychologists, psychiatrists, medication — stays with the health system and Medicare. That boundary confuses almost everyone, and it’s exactly where good support coordination earns its keep. If you’re not sure which side of the line your supports fall on, call (02) 7265 1558 and we’ll map it against your plan with you.

Our psychosocial support suits NDIS participants whose disability arises from a mental health condition — anxiety, depression, schizophrenia, bipolar, PTSD and others — and who want practical, recovery-focused help with daily living, getting out into the community, and staying connected. We provide support work and support coordination, not clinical therapy — but where you need a psychologist, psychiatrist or recovery-focused allied health, your coordinator connects you to them and works alongside them. New to the term? Read our plain-English guide to psychosocial disability and the NDIS.

A mental health support worker is an NDIS support worker experienced with psychosocial disability. In practice that means helping you get up and out on the hard days, keeping medical and Centrelink appointments, shopping, cooking and household routine, travel training, and slowly rebuilding social contact toward your plan goals. What separates a good one from a roster-filler is less the task list and more the manner: turning up reliably, reading the day you’re actually having, and pacing the shift to it — a walk and a coffee some days, real progress on goals on others. Ours are matched to you for fit and then kept consistent, because trust is the working material of mental health support. Tell us what a hard week looks like on (02) 7265 1558 and we’ll tell you honestly whether we’re the right fit — and who on the team we’d match you with.

We are not clinicians, and we don't pretend to be. Our workers support you alongside your psychologist, GP or community mental-health team — and if those clinical supports aren't in place yet, our support coordination helps you find and connect them. Read more about how our support work runs day to day.

A psychosocial recovery coach is a distinct NDIS-funded role — often someone with lived or learned experience of mental ill-health — who works with you on a recovery plan: coaching, motivation and steering your supports at the strategic level. A mental health support worker is the person actually in your week: practical help with routines, appointments, community access and daily living. Plans can fund one, the other or both — recovery coaching sits under Capacity Building, while support work is generally funded from Core. Tegrity provides support work and support coordination; we don’t deliver recovery coaching, and where your plan funds a coach, our workers and coordinators work alongside them rather than around them. If you’re staring at a plan wondering which of these roles you actually have funding for, that’s a five-minute phone call — (02) 7265 1558 — and we’ll read it with you before anything starts.

No two plans or weeks look the same. Depending on your goals and funded supports, a worker might help plan meals and household tasks, travel with you to an appointment, or support a social activity such as the Wednesday rec group, a swim or a local walk. If your energy or confidence changes, talk with us about adjusting the agreed support while keeping the roster safe and workable. This is practical NDIS support work, not clinical mental-health treatment; clinical advice stays with your GP, psychologist, psychiatrist or other qualified practitioner. To check fit and capacity, call (02) 7265 1558.

Tegrity is an Aboriginal-owned NDIS provider, and that shapes how we deliver mental health support. First Nations people are represented among NDIS participants with a primary psychosocial disability at almost three times the population rate of non-Indigenous Australians — 553 per 100,000 compared with 194 (AIHW) — yet culturally unsafe services are a big part of why people disengage from support altogether. Our workers understand that social and emotional wellbeing is tied to culture, family, community and Country, and that trust has to be earned before it can be useful. If cultural safety matters to you or the person you’re referring, read how we approach culturally safe NDIS support and our Aboriginal NDIS support — or just call and hear how we’d do it for you.

If you already have NDIS funding under Core (assistance with daily living, social and community participation) or Capacity Building, you can start with us now — no new paperwork, just a referral. If you’re applying or heading into a plan reassessment, the evidence that matters most is functional: reports from your treating team showing how the condition affects daily life, not just the diagnosis. Either way, you don’t have to work it out alone. Call (02) 7265 1558, tell us where things are up to, and we’ll tell you the next concrete step — even if the next step isn’t us.