What is support coordination?
Support coordination is an NDIS-funded support that helps you understand your plan and put it into action. Rather than leaving you to find providers, compare options and chase paperwork alone, a coordinator does the connecting and follow-through for you — funded from its own Capacity Building budget, so it doesn't eat into your day-to-day supports. Tegrity provides support coordination across Sydney and NSW.
What is a support coordinator?
A support coordinator is the person who makes your NDIS plan happen — they know the provider landscape, negotiate service agreements, and stay across your supports so problems get fixed before they grow. With Tegrity you get one named NDIS support coordinator in Sydney with a direct line, not a rotating call-centre queue.
What does an NDIS support coordinator do?
A support coordinator — sometimes called a disability support coordinator — helps you understand your NDIS plan and turn it into supports that actually start — finding and connecting providers, sorting service agreements, and following through until things are running. They also help you navigate when things get difficult.
What's the difference between support coordination and support work?
Support coordination sets your plan up and connects the right services; support work is the hands-on support delivered day to day. They're funded from different budgets — coordination from Capacity Building, support work from Core.
How much does support coordination cost?
Support coordination is charged per hour in line with the current NDIS Pricing Arrangements and Price Limits, and billed against the Support Coordination budget in your plan, so it doesn't reduce your other supports. We put our rates in writing before anything starts.
Is your support coordination conflict-of-interest free?
Yes. We present every suitable provider option, not just Tegrity's own services. Our conflict-of-interest policy is available in writing on request.
Are Tegrity's support coordinators NDIS registered?
Yes — Tegrity Services is a registered NDIS provider (registration no. 4050099017) delivering support coordination under the NDIS Practice Standards. For coordination, registration means audited quality systems, a written conflict-of-interest policy and accountability to the NDIS Commission — worth checking whichever coordinator you choose.
How do I get support coordination in my NDIS plan?
Support coordination has to be funded in your plan, usually under Capacity Building. If it's there, you can choose Tegrity as your coordinator at any time. If it isn't, raise it at your next plan review or reassessment — we can talk you through how to ask for it.
What areas in Sydney do you cover for support coordination?
Searching for an NDIS support coordinator near you? We provide support coordination across Sydney, NSW — the Inner West, City and Eastern Suburbs, plus South-West Sydney including Liverpool and Bankstown — and because coordination works well by phone and video, we can support participants anywhere in NSW.
What is specialist support coordination?
Specialist support coordination is the NDIS's Level 3 coordination support, for complex or high-risk situations that need a coordinator with specialist qualifications. Most plans fund standard support coordination (Level 2) instead — the wording in your plan tells you which one you have. If yours says specialist support coordination, call us and we'll tell you straight whether we're the right fit, and point you to specialist coordinators if not.
Can I change my support coordinator?
Yes — you can change support coordination providers at any time. It's your plan and your choice, and no NDIA approval is needed. Check the notice period in your current service agreement, then make the switch; we coordinate the handover so nothing drops. The same applies whether you're moving to Tegrity or away from us.
What's the difference between a support coordinator and a plan manager?
They handle different halves of your plan. A support coordinator finds, connects and manages your supports; a plan manager processes provider invoices and tracks your budgets. They're funded from different parts of your plan, and you can have both at once — many of our participants do. We work alongside your plan manager: we coordinate, they pay.
How many hours of support coordination will I get?
Your plan funds a set amount for support coordination, and that amount sets the hours — it varies from plan to plan depending on your situation and goals. We agree upfront how your hours will be used, bill only for coordination work actually done, and tell you where the hours are going, so the budget lasts the plan period.
What should I look for when choosing a support coordinator?
Four things separate good coordinators: independence (they show you every option, not just their own services), responsiveness (test it — how fast did they answer your first enquiry?), real knowledge of Sydney providers with actual capacity, and one named person rather than a rotating pool. Red flags: only referring in-house, going quiet for weeks, or not explaining your plan in plain English. Ask any coordinator about all four before signing — including us.
Is Tegrity also a plan manager or a therapy provider?
No — Tegrity delivers NDIS support coordination and support work only. We're not plan managers, and we don't deliver occupational therapy, physiotherapy, psychology, Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA). That separation works in your favour: your coordinator presents every suitable provider for those supports and follows through until they start, with no incentive to keep services in-house.
