NDIS guides and resources
NDIS navigation can be confusing. These guides are written in plain English, without jargon, for participants, families, support coordinators, and carers. No referrals. No forms. Just information.
Understanding the NDIS
The NDIS explained: a plain-English guide
What the NDIS is, who is eligible, how plans and budgets work, and how to make the most of your funding — no jargon.
Read guide GuidePsychosocial disability and the NDIS: a plain-English guide
What psychosocial disability means, how the NDIS funds support for it, getting into the NDIS with a mental health condition, and what good support looks like week to week.
Read guide GuideSupport work vs support coordination: what’s the difference?
Two different roles, two different budget lines, and you can have both at once. A plain-English breakdown of what each does, when you need each, and how they work together.
Read guide GuideCan a family member be an NDIS support worker?
What the NDIS rules actually say about paying family — the exceptional-circumstances path, who counts as family (including kinship), whether friends can be paid, and what families can do instead.
Read guide GuideWhat is Assistance with Daily Living? NDIS Core Supports explained
The most commonly funded NDIS support type, explained clearly — what it covers, what it doesn’t, and how to make sure your plan has enough of it.
Read guide GuideWhat can NDIS community participation funding be used for?
One of the most under-used lines in many NDIS plans. What it funds, what it doesn’t, how group vs individual support compares, and how to get more of it at plan review.
Read guide GuideHow to switch NDIS providers in Sydney without losing your support
Your funding follows you, not your provider. A step-by-step guide to switching providers without gaps in support — service agreements, notice periods, and what to watch for.
Read guide GuideHow to prepare for your NDIS plan review
Scheduled vs unscheduled reviews, the 8-week prep timeline, what evidence to gather, the support coordinator's role, and the most common mistakes to avoid.
Read guide GuideWhat is NDIS Capacity Building funding?
All 7 CB support categories explained, how CB differs from Core (flexibility vs locked), who gets it, and common uses including OT, support coordination, and exercise physiology.
Read guide GuideSupport worker duties & the Code of Conduct
What NDIS support workers actually do, the responsibilities behind the visible work, and the eight commitments of the NDIS Code of Conduct in plain English.
Read guide GuideChoosing an NDIS support worker in Sydney
What to look for, the Worker Screening Check, questions to ask before the first shift, trial shift checklist, and how to change workers if the match isn’t right.
Read guide GuideSupport worker checks: what you can ask for
The screening clearance, training, insurance, case notes, incident reports and invoices you’re entitled to ask any support worker for — and how to verify each one.
Read guide GuideWhat makes a good Aboriginal support worker?
Cultural safety, connection to Country and mob, yarning, Sorry Business and cultural load — the attributes that matter, from an Aboriginal-owned team.
Read guide GuideHow to find an Aboriginal NDIS provider in Sydney
Where to search, what to check about ownership vs cultural safety, and the right questions to ask — a practical guide for First Nations participants and families.
Read guide GuideFirst Nations Connect: a new way to reach the NDIS
What the NDIA’s new First Nations Connect line (1800 411 640) does and doesn’t do, why it’s not a provider line, and how our Aboriginal-owned team helps with the supports themselves.
Read guide GuideNDIS price changes from 1 July 2026
A plain-English guide to the 2026–27 NDIS pricing changes — what changed, what stays the same, and why your funding wasn’t cut where prices fell.
Read guide ReferenceNDIS support rates: how pricing is structured
How NDIS support work rates are calculated, what loadings apply for evenings and weekends, and how group vs individual rates compare. Tegrity charges at NDIS price limits.
View rates GuideBest support coordination in Sydney: how to compare
The NDIS caps what every coordinator can charge, so price is not the comparison. The seven things that actually differ, the three delivery models side by side, and the conflict-of-interest question — including ours.
Read guide GuideHow to choose an NDIS provider
The questions worth asking before you commit, the red flags to watch for, and how to tell a provider that will actually show up from one that just says it will.
Read guide GuideAgency vs platform support workers
Registered agency, independent platform, or somewhere in between — what each model means for reliability, backup workers, insurance and who is accountable when things go wrong.
Read guide GuideAgency-managed NDIS plans explained
What it means when the NDIA manages your funding, how it changes which providers you can use, and what to do if you want more flexibility at your next plan review.
Read guide GuideYour provider isn’t responding — what to do
Unanswered calls, stalled supports, invoices in limbo. Your rights as a participant, the escalation steps that work, and how to move on without a gap in support.
Read guide GuideWhen your support worker keeps cancelling
Why last-minute cancellations happen, what a reliable provider does differently, and the practical steps to take when shifts keep falling through.
Read guide GuideTypes of community support services: a complete guide
From daily living help to community access, social groups and skill-building — a plain-English map of the support types available and how they fit together.
Read guide GuideMaking friends & social connection in Sydney
Practical, low-pressure ways to build genuine friendships as an NDIS participant — social groups, community activities and how support work can help you get there.
Read guideOur services, explained
Support work in Sydney
What our support workers do, who we support, and what makes a good support worker relationship. Serving Inner West, South Sydney, and Canterbury-Bankstown.
Learn more ServiceSupport coordination in Sydney
How our coordinators help participants manage complex plans, navigate provider issues, and prepare for plan reviews. Available for Inner West, South Sydney, and Canterbury-Bankstown.
Learn more ServiceNDIS psychosocial support in Sydney
Recovery-focused support for people living with mental health conditions. What it looks like day to day, who it suits, and how Tegrity approaches mental health support.
Learn more ServiceNDIS community participation in Sydney
1:1 community access and a genuine weekly group. What our community participation support includes and what to expect as a new participant.
Learn more ServiceCulturally safe NDIS support
What culturally safe support means in practice, why it matters for NDIS participants from diverse backgrounds, and how Tegrity approaches cultural safety.
Learn more ServiceAboriginal NDIS support in Sydney
Tegrity is Aboriginal-owned. What that means for Aboriginal and Torres Strait Islander participants, and why community connection matters in disability support.
Learn more GuideFirst Nations NDIS support in Sydney
A data-backed guide for First Nations participants and families in Sydney — participation rates, what to look for in a provider, and where to get help.
Read guide GuideHow to request an Aboriginal support worker
What to say to your provider or coordinator, which NDIS funding covers it, and what to do if your current provider can’t help.
Read guide GuideAboriginal-owned vs mainstream NDIS providers
What’s actually different — ownership, cultural safety, accountability — and when a mainstream provider is the right choice.
Read guide GuideWhat culturally safe NDIS support actually looks like
A practical guide — cultural safety vs cultural awareness, what it looks like day-to-day, why it matters, and the questions that test whether a provider genuinely delivers it.
Read guideCan’t find what you’re looking for?
Call us. We will answer your questions directly — no obligation, no referral needed, no forms to fill in first.