Guide · NDIS basics

The NDIS explained: a plain-English guide

New to the NDIS? Here's a clear, jargon-free guide to what the National Disability Insurance Scheme is, who it's for, how plans and budgets work, and how to turn your funding into support.

Tegrity support workers and participants together at a Sydney ferry terminal on a community outing

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is Australia's national scheme for funding support for people with permanent and significant disability. Instead of services being rationed, each eligible participant receives an individual, funded plan built around their own goals — giving you choice and control over the support you use.

Who is the NDIS for?

Broadly, the NDIS is for Australians under 65 at the time they apply, who are citizens, permanent residents or hold a Protected Special Category Visa, and who have a permanent and significant disability (or who would benefit from early intervention). Eligibility is assessed against the NDIS access criteria — it's always worth checking the current rules on the official NDIS channels or asking a provider to point you in the right direction.

How do I apply for the NDIS?

You start by making an access request. You can call the NDIS on 1800 800 110 to begin over the phone, or complete an Access Request Form. You’ll be asked for proof of identity, age and residency, and for evidence of your disability from a treating health professional — a GP, specialist or allied health practitioner who knows your situation. The NDIA then assesses your request against the access criteria and lets you know the outcome, usually within 21 days. If you’re not sure where to begin, a Local Area Coordinator can help you gather what you need — and we’re happy to point you in the right direction too.

How an NDIS plan works

Once you're eligible, you'll work through a planning conversation about your goals, your daily life and the support you need. The result is a funded NDIS plan. Plans are reviewed periodically so your funding keeps pace with your circumstances and goals.

The three budgets

NDIS funding is grouped into three budgets:

How providers and support workers fit in

Registered providers deliver the supports in your plan — support work, community participation and support coordination. You choose who you work with, and with a good provider you should meet your worker before supports start. If you'd like help understanding what your plan can fund, a support coordinator can walk you through it.

How to get started

If you have a plan and you're ready to put it into action, or you just want to talk through your options, send a referral — it takes about three minutes and we'll be in touch the same business day.

Ready to put your NDIS plan into action?

Tell us your goals and we'll help you turn your plan into support — acknowledged the same business day, and you meet your worker before anything begins.

Start a referral

Or call (02) 7265 1558