NDIS support in Waterloo,
consistent and close to home.

Support Work in Waterloo

Waterloo has one of the largest concentrations of social and supported housing in inner Sydney, and a real NDIS community to match. We match each participant with a small, steady group of workers so support feels familiar, not transactional. The roster lands before the fortnight begins and is built around your therapy schedule, appointments and preferred routine.

The new Waterloo Metro station and the Green Square line make step-free travel across the city genuinely workable, which widens the range of day programs and community-access options we can build into a plan. Support covers community access, personal care, social participation and domestic assistance.

Support Coordination in Waterloo

Coordination in Waterloo means knowing the local network — Green Square Library, the Gunyama Park aquatic centre, nearby allied health, and the housing services many participants are already engaged with. We connect those threads into a plan that actually moves.

Our coordinators hold smaller caseloads on purpose, so they answer the phone mid-plan, not only at review time. We manage renewals and reviews, build service agreements, and present every provider option in writing — our conflict-of-interest policy applies whenever a participant uses both our coordination and support work.

Getting around Waterloo

Waterloo is dense, changing, and well served by transport — but the day-to-day still comes down to whether the right worker turns up and knows where they're going. That is the part we hold steady while the suburb redevelops around it.

We serve Waterloo (2017) and the surrounding inner city: Redfern, Zetland, Green Square, Alexandria and Beaconsfield. Referrals are acknowledged the same business day, in writing, and you meet your worker before supports begin.