The three levels of NDIS support coordination, explained.

Support coordination is an NDIS-funded support that helps you understand your plan, connect with the right providers, and get the most out of your funding. There are three levels: Level 1 (support connection), Level 2 (coordination of supports) and Level 3 (specialist support coordination).

Each level suits a different situation, and your plan names the level you are funded for. If you already have Level 2 funding and want to see how a coordinator works day to day, start with our support coordination service page.

What are the three levels of support coordination?

The NDIS funds support coordination at three levels, and the difference between them is depth. Level 1, support connection, is the lightest touch — short-term help to understand your plan and make your first connections with providers and community. Level 2, coordination of supports, is ongoing help to put your whole plan into action: finding providers, setting up service agreements, tracking budgets and preparing for plan reviews. It is the most commonly funded level. Level 3, specialist support coordination, is for complex or high-risk situations and is delivered by allied-health-qualified specialists. Your plan funds one specific level — you cannot swap between them mid-plan without a plan change. The level is chosen by the NDIA based on how complex your situation is, not by the provider. If you are unsure what a coordinator actually does hour to hour, see our guide on what a support coordinator does.

What is Level 1: support connection?

Support connection is the lightest level of support coordination. Its job is to help you understand your NDIS plan and make your initial connections — with mainstream services, community groups, informal supports and NDIS providers. Think of it as a guided start rather than an ongoing service: the coordinator helps you learn how the plan works, shows you how to find and engage providers, and then steps back. It suits people who are building the capacity to manage their own supports and mainly need someone to point them in the right direction at the beginning of a plan. Under the NDIS Pricing Arrangements and Price Limits 2026–27, Level 1 has its own price limit, which is wage-indexed — check the current figure on that official pricing page rather than relying on older articles.

What is Level 2: coordination of supports?

Coordination of supports is ongoing, hands-on help to understand and implement your plan across its whole life. A Level 2 coordinator helps you find and connect with providers, set up service agreements, manage and change providers when needed, keep an eye on your budgets so funding lasts the plan period, resolve problems when supports break down, and prepare evidence for plan reviews. It is the most commonly funded level of support coordination — and it is the level Tegrity delivers. Level 2 coordination of supports is capped at $100.14 per hour under the NDIS Pricing Arrangements and Price Limits 2026–27 — a rate that has now been unchanged for six consecutive years. If you are weighing this service against plan management, they are different things: see support coordination vs plan management.

What is Level 3: specialist support coordination?

Specialist support coordination is the highest level, funded when a participant's situation is complex or high-risk — for example where health, justice or child-protection systems intersect with the NDIS, or where there are significant barriers to putting supports in place safely. It is usually time-limited: the specialist works to reduce the complexity and stabilise the support environment, then hands over to a lower level of coordination. It must be delivered by an appropriately qualified practitioner with an allied-health background, such as a social worker or psychologist. Level 3 is capped at $190.54 per hour under the same NDIS pricing arrangements. Tegrity does not deliver Level 3 — it is specialist clinical work, and we believe it should be done by specialists. If your plan funds it, we will help you connect with a specialist support coordinator.

Which level is in my NDIS plan?

Open your plan and look in the Capacity Building budget, under the category called Support Coordination. Your plan states which level you are funded for and the dollar amount attached to it — the wording will say "support connection", "coordination of supports" or "specialist support coordination". The level is set by your LAC or NDIA planner based on the complexity of your situation: how many services are involved, whether other systems (health, housing, justice) are in the picture, and how much help you need to put the plan into action. Because it sits in Capacity Building rather than Core, using support coordination does not eat into the funding set aside for your support workers. If the Capacity Building budget is new territory for you, our guide to what capacity building means in the NDIS walks through the whole budget in plain English.

Can my support coordination level change?

Yes. The level in your plan is not fixed forever — it is reviewed at each plan reassessment, and it can move in either direction. If your circumstances become more complex — a hospital admission, a housing crisis, new services entering the picture — your coordinator can help you gather evidence that a higher level, or more hours, is reasonable and necessary. Equally, the NDIS expects support coordination to build your capacity over time, so if you become confident managing providers yourself, your funding may step down to a lighter level or fewer hours at the next reassessment. The key is evidence: reports from your coordinator and providers showing what the funding achieved and why the requested level is needed. This is one of the quiet, important parts of good Level 2 support coordination — keeping the record that makes your next plan easier to get right.

Where Tegrity fits

Tegrity Services is an Aboriginal-owned, registered NDIS provider in Sydney. We deliver two services — support work and Level 2 coordination of supports — done properly. We do not offer plan management, therapy, nursing, accommodation supports or Level 3 specialist coordination; where you need those, we help you find providers who do them well. For a coordinator who understands culture as well as the scheme, see our Aboriginal support coordination page.