- Changing providers does not itself rewrite your approved NDIS plan.
- Check whether your plan uses a myplace service booking or a my NDIS provider relationship, then end or update the relevant relationship.
- Check the service agreement for notice, outstanding invoices and any permitted cancellation charges.
- Confirm the new provider’s capacity and start date before giving notice.
“Will I lose funding if I change providers?” Changing provider does not itself rewrite an approved plan, but the available budget can still reflect claims already made, funding periods, outstanding invoices and permitted cancellation charges. The safe approach is to check the current budget and follow the service-agreement and portal steps.
What happens to your funding when you switch NDIS providers?
The provider change itself does not make a new plan. The NDIA sets and changes plan funding. However, ending one service arrangement does not erase valid claims, outstanding invoices or cancellation charges allowed under the agreement and pricing rules.
The NDIA publishes a step-by-step guide on how to change providers, including service-agreement, portal and handover steps.
Where does your NDIS funding actually sit?
Your plan shows the approved budgets and funding periods. The provider is paid for valid claims under the applicable plan-management method and service arrangement.
In the older myplace portal, a service booking may need to end. In the my NDIS portal, a provider relationship may need to end or be added. The current NDIS changing-provider guide explains both pathways.
Not sure what a plan manager does? They pay the invoices. They do not control your funding either.
What happens to unspent funds when you leave a provider?
Ending a service booking or provider relationship does not cancel the participant’s remaining approved budget. The available amount can still change as valid claims, funding periods and permitted cancellation charges are processed. Check the portal or app and ask the plan manager or NDIS contact to explain anything that does not reconcile.
Can a provider charge you for switching NDIS providers?
Check the service agreement for the notice period, outstanding payments and any cancellation terms. The NDIS says fees may apply when agreed notice is not provided, subject to the Pricing Arrangements and Price Limits. Ask for any proposed charge in writing.
A provider should follow the service agreement and the NDIS Code of Conduct. Keep written records if the end-of-service process is unclear or the provider is not responding, and use the provider’s complaints process or contact the NDIS Commission if needed.
Do you need NDIA approval to switch?
No. Your right to choose your providers is written into law. The NDIS Act says people with disability should be supported to exercise choice in the planning and delivery of their supports.
The NDIS Commission backs this up in your rights: safe and ethical supports, and the freedom to decide who delivers them. You do not need permission from the NDIA, your LAC, or your current provider. Your plan belongs to you.
What we see when people switch
With the participant’s consent, we can help coordinate the transition, confirm Tegrity’s capacity and explain which information we need for a service agreement. The old provider, plan manager, coordinator or NDIS contact may still need to complete their part of the process.
One person we support had been abandoned by their previous company for two years. When we found them, they had no electricity, and they were struggling to manage day-to-day life. Today their whole week runs on a regular routine, with fun built in, with a worker they chose.
Their funding was never the problem. The support was. Switching is not the risk. Staying too long is. A worker who keeps cancelling does not get better because you wait patiently.
How do you check your budget before and after switching?
Open the my NDIS app or the portal. You can see your budgets, what has been spent, and what is left. Take a screenshot before you switch if it helps you feel sure. Check again after. The numbers will tell the same story this guide does.
The switch, handled end to end
If you would like help, we first confirm service fit, current capacity and a realistic start date before you give notice to anyone. We can help plan the handover, but the timing depends on your existing notice period, worker fit and availability. You meet your proposed worker before supports begin, and we explain rates and funding arrangements in writing.
Our switching providers page has the four steps and a notice email you can copy.
Related guides
Thinking about switching? Start with one phone call.
we will tell you clearly whether we have capacity in your suburb, before you give notice to anyone. Clear next steps, in writing. You meet your worker before supports begin. No strangers at the door.